Ordering
How do I place an order?
You can place an order directly through our website. Simply select the products you wish to purchase, add them to your cart, and proceed to checkout.
Can I cancel or modify my order after it has been placed?
Once an order is placed, it enters processing immediately. Please contact us as soon as possible if you need to cancel or modify your order. We’ll do our best to accommodate your request, but we cannot guarantee changes after an order has been processed.
Payments
What payment methods do you accept?
We accept payments via credit/debit cards (Visa, MasterCard, American Express), PayPal, and other accepted payment methods as displayed during checkout.
Is my payment information secure?
Yes, we take your security seriously. All transactions are processed using secure encryption technology (SSL) and adhere to Payment Card Industry Data Security Standards (PCI DSS).
Shipping and Delivery
What is your refund policy?
We offer a 14-day refund policy for orders. If you are not satisfied with your purchase due to a defect in print quality or adherence issues, you may request a refund within 14 days of receiving your order. Refunds for other reasons require management approval.
How do I request a reprint?
If your order has print quality issues or does not adhere properly, please contact us within 14 days of receiving your order to request a reprint. We will evaluate the issue and arrange for a reprint if necessary.
Products and Design
What file types do you accept for custom designs?
We accept various file formats including JPEG, PNG, PDF, and AI for custom designs. Please ensure your files meet our design guidelines for optimal results.
Can I submit my own design for printing?
Yes, you can submit your own custom designs for printing. Make sure your design complies with our specifications to avoid any issues during production.
Contact and Support
How can I contact customer support?
You can reach our customer support team via email at info@boldcitypeels.com, or by phone at 1 (877) 378-2235. We strive to respond to all inquiries promptly.
What are your business hours?
Our customer support hours are 9AM-5PM. We are closed on Saturday and Sunday and during federal holidays.
General
Q: Do you offer bulk discounts for large orders?
Yes, we offer discounts for bulk orders. Please contact us directly to discuss your specific requirements and receive a customized quote.
Where can I find more information about your products and services?
For more information about our products, services, and company policies, please visit our website or contact our customer support team.