At Bold City Peels, we strive to ensure that your orders are processed efficiently and delivered promptly. Below you will find detailed information about our shipping and delivery policies.
Shipping Policy
Processing Time
- Order Processing: All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
- Production Time: Custom orders, such as transfers and apparel, typically take 3-7 business days to produce, depending on the complexity and quantity of the order.
- Proof Approval: For custom designs, we will send a proof for your approval before production. The production time begins after proof approval.
Shipping Methods and Costs
- Domestic Shipping (U.S.):
- Standard Shipping: Typically takes 3-5 business days.
- Expedited Shipping: Typically takes 1-3 business days.
- Shipping costs are calculated at checkout based on the shipping method selected and the destination.
- International Shipping:
- Delivery times vary by destination and shipping method.
- International shipping costs are calculated at checkout. Additional customs fees or import taxes may apply and are the responsibility of the customer.
Shipping Partners We partner with trusted carriers, including USPS, UPS, and FedEx, to ensure reliable and timely delivery of your orders.
Delivery Policy
Delivery Timeframes
- Estimated delivery times depend on the shipping method chosen and the destination of the package. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control, such as carrier delays or customs processing.
Delivery Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery status of your order through the carrier’s website.
Address Accuracy
- Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.
Delivery Issues
- If you experience any issues with delivery, such as missing or delayed packages, please contact us immediately. We will work with the carrier to resolve the issue and keep you informed throughout the process.
International Deliveries
- For international orders, customs policies and import duties may cause delays. These fees are the responsibility of the customer. Please check with your local customs office for more information.
Additional Information
Order Changes and Cancellations
- If you need to make changes to your shipping details or cancel your order, please contact us within 24 hours of placing your order. Once the order is in production or has been shipped, changes or cancellations may not be possible.
Shipping Restrictions
- Some products may be subject to shipping restrictions based on destination or carrier limitations. If your order is affected, we will notify you promptly.
Split Shipments
- In some cases, orders containing multiple items may be shipped separately. You will receive tracking information for each shipment.
Lost or Damaged Packages
- If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will assist you in filing a claim with the carrier and work to resolve the issue as quickly as possible.
Contact Us
For any questions or concerns regarding shipping and delivery, please contact our customer support team:
Bold City Peels